8 hours ago
Yes, Travel Agency CRM Software plays a crucial role in tracking and improving agent performance across the organization. It provides detailed insights into agent productivity, including lead assignment, response time, follow-ups, booking conversions, and revenue generated. Managers can easily identify top-performing agents, monitor pending or unattended inquiries, and detect performance gaps. With real-time dashboards and reports, Travel Agency CRM Software helps optimize workflows, improve accountability, and maintain consistent service quality across the entire travel sales team.