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Top Skills Every Call Center Agent Needs: How Do You Train for Them?
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Hey folks, I’m running a call center for a travel agency, and we’re trying to figure out what skills our agents absolutely need. We’ve had issues where customers feel rushed or misunderstood, so I’m thinking empathy and tech skills are key. What do you think every agent should master? And how do you train them to nail those skills without overwhelming them?
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Top Skills Every Call Center Agent Needs: How Do You Train for Them? - by EdlaGar - 08-11-2025, 09:32 AM

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