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What features matter when choosing Hotel CRM software for better guest management?
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krayincrm
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Joined: Jul 2025
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I’ve been checking out CRM in the hospitality industry, but most tools look similar on the surface. Our biggest challenges are:- Tracking guest preferences
- Managing communication across channels (email, WhatsApp, phone)
- Handling repeat guests and feedback
- Keeping reservations and follow-ups organized
Would a multi-channel hospitality CRM solve these issues, or is it just a buzzword? If anyone has experience using a CRM in a hotel setup, especially one that supports personalized service and automation, what improvements did you see?
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What features matter when choosing Hotel CRM software for better guest management? - by krayincrm - Yesterday, 12:11 PM
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